Shipping policy
Shipping & Delivery
Last updated: 1st September 2026
We aim to get your Regen order to you as quickly and reliably as possible. This page explains our shipping rates, dispatch times, and delivery expectations for orders placed at regenperformance.com.au.
Australian Shipping Rates
● FREE standard shipping for orders of $99 or more
● $9.95 flat rate standard shipping for orders under $99
● $15.95 flat rate express shipping, any order size
Gift cards do not count toward your order total for free shipping — only physical products contribute to the qualifying amount.
Dispatch
Orders are typically dispatched within 1–2 business days of being placed.
● Our warehouse operates 9am–5pm Mon–Fri
● You'll receive a dispatch confirmation by email (and SMS, if you've opted in) with your tracking number.
● If you have the Australia Post app installed and linked to the email you ordered with, your tracking details will be added automatically.
Please note: dispatch times may be longer during sale periods, public holidays, or other high-volume periods. We'll let you know on our website if we're expecting delays.
Tracking Your Order
All orders are shipped with tracking via Australia Post. The easiest way to follow your delivery is the Australia Post app — download it and log in with the same email you used to order, and your parcel should appear automatically. From there you can follow its progress and adjust delivery preferences once it's on its way.
Delivery
Standard delivery typically takes 5–7 business days from dispatch, depending on your location. Express orders are generally faster but are not a guaranteed next-day service — actual transit time depends on Australia Post.
Please note: delivery times may extend during peak periods or due to events outside our or Australia Post's control (severe weather, transport disruptions, etc.). If your order is running late, please check the Australia Post app first, then contact our Customer Experience team if you're still concerned.
● Safe Drop: if you're not home, eligible parcels may be left in a safe place at the delivery address. If there's no safe place, your parcel will be taken to the nearest Post Office or a 24/7 Parcel Locker for collection.
● Collection Points: you can also choose to collect from one of Australia Post's 4,700+ collection points, including Post Offices and Parcel Lockers, via the Australia Post app.
Delivery Address & Missed Deliveries
Please double-check your delivery address at checkout — it's your responsibility to provide a complete and correct address. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we'll contact you to arrange reshipment, and a further shipping fee may apply.
Once a parcel has been delivered to the address provided (including via Safe Drop) or collected from a nominated collection point, responsibility for the parcel passes to you. If you believe a parcel marked as delivered was not received, please contact us within 5 days so we can investigate with Australia Post.
Lost or Damaged in Transit
Until your order is delivered to you, it remains our responsibility. If your parcel is lost or arrives damaged in transit, please contact us at hello@regenperformance.com.au with your order number so we can lodge an investigation with Australia Post and arrange a replacement or refund.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@regenperformance.com.au. We can usually amend or cancel an order before it's dispatched, but once it has left our warehouse, we're unable to intercept it — in that case, please refer to our Returns Policy instead.
International Shipping
We don't currently offer international shipping — orders can only be delivered within Australia at this time. If that changes, we'll update this page with rates, delivery windows, and the countries