Refund policy

Returns Policy

Last updated: 1 September 2026

Please note: The following policy applies only to products purchased directly through regenperformance.com.au. If you purchased a Regen Performance product through a gym, retail store, or third-party reseller, you will need to contact that seller directly regarding returns.

We want you to be happy with your Regen Performance purchase and aim to make the returns process as simple as possible. When your order arrives, please check that the items received match your order before opening any products.

Your Consumer Guarantee Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or other applicable law, and nothing here is intended to limit that law. This policy sets out additional benefits on top of your statutory rights, not instead of them.

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

If you don't like the taste or texture of a product, or experience a mild adverse reaction, we offer a 14-day money-back guarantee from the date of delivery. This is a discretionary benefit we offer in addition to your statutory rights, and does not apply where a product is faulty, unsafe, or not fit for purpose (see Defective or Faulty Products below).

You are responsible for the cost of returning change-of-mind items to us. We recommend using a tracked shipping method — we are not responsible for change-of-mind returns that are lost or damaged in transit before they reach our warehouse.

Returned items must be in their original, resalable packaging and contain at least 75% of the original product. This allows us to assess the product's quality and integrity. Items that are nearly empty or substantially consumed will not qualify for a change-of-mind refund or exchange.

Change-of-mind refunds cover the price of the product only. Original outbound shipping and handling charges are non-refundable, except where required by law.

To start a return, please contact us at hello@regenperformance.com.au with your order number and reason for return. Our team will guide you through the next steps. Once we receive the product at our warehouse and confirm it meets the criteria above, we will arrange a refund or an exchange for another item.

Please note: Each claim is reviewed on a case-by-case basis. We are only able to process change-of-mind refunds for items purchased directly from Regen Performance, and only with valid proof of purchase (order confirmation or receipt).

Defective or Faulty Products

We're sorry if you've received an item that is faulty, unsafe, or was damaged in transit. In addition to your rights under the Australian Consumer Law, which are not limited by any timeframe below, we aim to resolve claims made within the following periods from the date of delivery:

• Food/consumable products: 14 days

• Apparel and accessories: 6 months

Please do not discard the item, its packaging, or any batch/lot coding — you must retain these for this policy, and your consumer guarantee rights, to apply.

Contact us at hello@regenperformance.com.au and describe the fault or defect, including your order number and, where possible, photos or video. Our team will advise you on next steps.

Where a failure is minor, we will choose to repair, replace, or refund the item. Where a failure is major (for example, the product is unsafe, significantly different from its description, or does not do what it is meant to do), you may choose between a replacement, a full refund, or to keep the item and be compensated for any drop in value. We will provide a prepaid return shipping label at no cost to you for all valid faulty or damaged claims.

How Returns Are Processed

Any physical return must be received by Regen Performance within 14 days of the return being approved. Replacement products will only be shipped after the original item has been received by us, unless otherwise agreed in writing by our Customer Experience team, or unless the item is unsafe to return (in which case contact us before disposing of it).

Our packaging is tested for durability, and care is taken when packing orders to minimize movement in transit. Our packaging displays a warning not to open it with a sharp object. Except where a product is faulty or unsafe, we are unable to refund or exchange products that have clearly been sliced or cut open, as we cannot verify their integrity.

Storage instructions and shelf-life recommendations assume the product remains in its original Regen Performance packaging. Except where required by the Australian Consumer Law, we cannot accept change-of-mind returns for products that have been transferred to another container, such as a Tupperware container or other storage vessel.

No change-of-mind returns or exchanges will be accepted for apparel or accessories received as part of a promotional offer. If a partial or full return brings your order total below a promotional threshold, any promotional item included with that order must also be returned or its value deducted from your refund.

Refunds for returned or exchanged items will be processed within 72 hours of the item being received and inspected at our warehouse. For refunds that do not require a physical return, processing will begin within 24 hours. It may then take up to 48 hours for funds to appear in your account, depending on your bank. Refunds are issued to the original payment method used for the purchase.

Change-of-mind exchanges are only available to customers in Australia. International customers are entitled to the same faulty/defective product protections above.

If you believe your situation falls outside this policy, please contact us on 0490 102 953 or hello@regenperformance.com.au so we can review your request. We aim to keep our customers happy and will work with you to resolve any issue.

Health & Safety

Regen Performance products are supplements, not medicines, and are not intended to diagnose, treat, cure, or prevent any disease. Always read the label and follow the directions for use. If symptoms persist, or you are pregnant, breastfeeding, taking medication, or have a pre-existing medical condition, consult your healthcare professional before use. Discontinue use and seek medical advice immediately if you experience an adverse reaction.

Limitation of Liability

To the maximum extent permitted by law, and subject always to your non-excludable rights under the Australian Consumer Law, Regen Performance's liability for any claim relating to a product is limited, at our option, to replacing the product, supplying an equivalent product, repairing the product, or refunding the price paid. Regen Performance is not liable for any indirect or consequential loss arising from a product return or delay.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The version in effect at the time you place your order will apply to that order.

This policy is governed by the laws of NSW, Australia.